The Balcony: Seeing What Others Don't

The Balcony reviews Seeing What Others Don't, by Gary Klein (2013). Vera: he collected 120 insights and sorted them into five triggers: connections, coincidences, curiosities, contradictions, desperation. Augie: chapter one, a cop sees a man ash a new car, stolen. Augie's objection: all success stories, and he admits it on page 29. They agree: contradictions drove 45 of the 120, like Madoff losing money three months in seven years. Split verdict: keep the two arrows, fewer errors isn't more insight; keep the cop.

Seeing What Others Don't, by the cognitive psychologist Gary Klein, collects 120 real insights and sorts them into five triggers (connections, coincidences, curiosities, contradictions and creative desperation); contradictions drove 45 of the 120, from a cop who saw a man ash a new car to Markopolos seeing Madoff lose money in only three months in seven years; its lesson for organisations is that reducing errors is not the same as increasing insights, and its weakness, which it admits, is that its cases are mostly successes.

On the book: Seeing What Others Don't by Gary Klein

Starring

DotVera LindqvistAugie Castellano